Winners Throw the First Punch: The Fine Line Between a Complaint and a Bragging Point—Quick Lesson for You from the Disparaged Apple iPhone4…
Saturday, July 17th, 2010
I was just reading the blog of my friend Chuc Barnes, who has a great post in support of the iPhone4 and Apple in general.
You’ve probably heard by now about the reception problems some users have experienced with their new generation phones, and I was fascinated by something Chuc had in his post: The complaint rate is just .55%! So this got me to thinking…
Consider this: Whether it’s a fist-fight, a political scandal, or a problem with a new product, he who is first to the draw has the advantage. In this case, the news of the iPhone4 problems came fast and furious through media reports, blogs, and top-of-the-hour news spots. Buried deep in stories like this one was the truth of the infinitesimal fail rate.
And let me ask you this: What would have been the result if Apple (more…)








Have you ever said something to another person, and they didn’t take it the right way? They got the wrong message, one you never intended… in fact, they “heard” something you didn’t even say?
Today was a perfect day. I won’t bore you with all the reasons why, just one…
Depending on whether you’ve got a bad one or a good one,